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As a member of the Voluntary Benefits team, the Senior Benefit Consultant (SBC) is a critical contributor to achieving a high level of client satisfaction while supporting the overall operational and technical solutions of the practice. The SBC will manage the implementation and ongoing management of new and existing Voluntary Benefit clients, which includes developing and managing project plans, creating client communications, and coordinating resources including carrier integration.
The Producer is responsible for identifying new sales opportunities, prioritizing prospective clients, and participating in Sales & Marketing events to continue to grow the market share and revenue of MMA’s suite of services. This individual will play a critical role in collaborating with the New Business Development team on the overall sales strategy while also supporting the Account Managers’ client relationships by identifying service expansion and retention efforts. The Producer must ensure a consistent flow of new revenues to the company as stated in the annual individual sales goals.
The Account Manager (AM) is the guardian of the strategic customer relationship and orchestrates the deployment of corporate-wide resources to provide comprehensive products, services and solutions to strategic key accounts. The AM is fully responsible for the retention, development, servicing and expansion of their assigned accounts.
The Senior Employee Advocate works in partnership with the Employee Advocate to ensure that client expectations are met in the area of verbal and written responses and customer support.
As a member of the Call Center team, the Quality Control Specialist is responsible for monitoring, scoring and reporting on various departmental processes and productivity of the Call Center team members by utilizing quality control recording software. The primary focus of this role is to ensure accuracy of the information provided to the end-customer as well as overall customer satisfaction.
The primary role of the Accounts Receivable Specialist is maintain the day to day activities of the accounts receivable function and support the Finance Manager in the daily process of receipts, recording, and reconciling carrier and client payments.
The Associate Producer is responsible for identifying new sales opportunities, prioritizing prospective clients, and participating in Sales & Marketing events to continue to grow the market share and revenue of MMA’s suite of services.